Terms & Conditions

Terms & Conditions

Effective Date: March 14, 2020

​
Welcome to Banana Phuket Co.,Ltd. (Online Phuket Tours). By accessing or using our website and booking our services, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before making a booking.

1. Company Information
Banana Phuket Co.,Ltd. (Online Phuket Tours) is a travel agency based in Thailand providing tours, transportation, holiday packages, and travel-related services.
Website: Online Phuket Tours
Contact Email: info@onlinephukettours.com

​

2. Booking & Payment

All bookings are subject to availability and confirmation.

Full or partial payment may be required to confirm a reservation.

Prices displayed on the website are subject to change without prior notice.

Customers are responsible for providing accurate booking and contact information.

Payments are securely processed through authorized third-party payment providers.

​

3. Tour Information
We aim to provide accurate descriptions, itineraries, schedules, and pricing information. However, tour details may occasionally change due to operational requirements, weather conditions, safety considerations, or supplier decisions.
Banana Phuket Co.,Ltd. reserves the right to modify itineraries, schedules, transportation, or tour arrangements when reasonably necessary.

​

4. Cancellation & Refund Policy
Refunds and cancellations are subject to our Refund & Cancellation Policy available on our website.
Customers are encouraged to review the policy carefully before making a booking.

​

5. Customer Responsibilities
Customers are responsible for:

Arriving on time for pickups and tour departures

Providing accurate personal information

Ensuring they meet any health, visa, or travel requirements

Following instructions provided by tour guides, drivers, and operators

Respecting local laws, regulations, and safety rules

Banana Phuket Co.,Ltd. reserves the right to refuse participation to any customer whose behavior may affect the safety, comfort, or experience of others.

​

6. Delays & Operational Changes
Tour schedules and pickup times may be affected by:

Weather conditions

Sea conditions

Traffic delays

Government regulations

Operational or safety requirements

Reasonable changes or delays shall not automatically entitle customers to compensation or refunds unless otherwise stated.

​

7. Liability Limitation

Banana Phuket Co.,Ltd. (Online Phuket Tours) works with licensed local tour operators and service providers in Thailand.

All tour operators are responsible for maintaining appropriate insurance coverage for their tours and activities in accordance with applicable local regulations.

In addition, Banana Phuket Co.,Ltd. maintains its own business insurance coverage for operational activities.

While we carefully select reputable partners and prioritize customer safety, participation in tours and travel activities involves certain risks that may be beyond our reasonable control.

Banana Phuket Co.,Ltd. shall not be held liable for:

Accidents or injuries occurring during tours or activities
Loss, theft, or damage of personal belongings
Delays caused by weather, sea conditions, traffic, or operational circumstances
Actions, omissions, or negligence of third-party operators or service providers

Any applicable compensation or claims shall be subject to the terms, conditions, and coverage limits of the relevant insurance provider and applicable laws.

To the maximum extent permitted by law, the liability of Banana Phuket Co.,Ltd. shall be limited to the amount paid by the customer for the booked service.

​

8. Force Majeure
Banana Phuket Co.,Ltd. shall not be held responsible for failure or delay in performing services due to events beyond reasonable control, including but not limited to:

Natural disasters

Severe weather

Government restrictions

Political events

Pandemics

Transportation disruptions

​

9. Intellectual Property
All content on this website, including text, logos, images, graphics, and branding, is the property of Banana Phuket Co.,Ltd. or its licensors and may not be copied, reproduced, or distributed without permission.

​

10. Privacy
Customer information is handled in accordance with our Privacy Policy.

​

11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Thailand.
Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Thailand.

​

12. Contact Information
Banana Phuket Co.,Ltd. (Online Phuket Tours)
Thailand
Website: www.onlinephukettours.com
Email: info@onlinephukettours.com